This privacy policy has been compiled to better serve those who are concerned with how their 'Personally Identifiable Information' (PII) is being used online. PII, as described in privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your PII in accordance with our website.

What personal information do we collect from the people that visit our website, blog or app?
When ordering or registering on the LODE.One website, as appropriate, you may be asked to enter your email address, phone number, or other details to help you with your experience.

When does LODE collect information?
LODE may collect information from you when you register on the site, place an order to buy or deliver silver, subscribe to a newsletter, respond to a survey, fill out a form, open a support ticket, enter information on the LODE site or provide us with feedback on our products or services.

How do we use your information?
We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

  • To personalize your experience and to allow LODE to deliver the type of content and product offerings that you are most interested in.
  • To improve the LODE website in order to better serve you.
  • To allow LODE to better service you in responding to your customer service requests.
  • To quickly process your transactions.
  • To send periodic emails regarding your order or other products and services.

How does LODE protect your information?
LODE does not use vulnerability scanning and/or scanning to PCI standards. LODE only provides articles and information. LODE will never ask for credit card numbers. LODE uses regular Malware Scanning. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.

What security measures does LODE employ?
LODE implements a variety of security measures when a user places an order with an affiliated Bullion Dealer, enters, submits, or accesses their information to maintain the safety of your personal information. All transactions are processed through a secure gateway provider and are not stored or processed on LODE servers.

Does LODE use 'cookies'?
Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information. For instance, LODE may use cookies to help it remember and process the items in your shopping cart. They are also used to help LODE to understand your preferences based on previous or current site activity, which enables LODE to provide you with improved services. LODE may also use cookies to help it compile aggregate data about site traffic and site interaction so that it can offer better site experiences and tools in the future.

LODE uses cookies to:

  • Understand and save user's preferences for future visits.
  • Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future. LODE may also use trusted third-party services that track this information on its behalf.

You may choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since each browser is a little different, look at your browser's Help Menu to learn the correct way to modify your cookies.

If users disable cookies in their browser:
If you turn cookies off, some of the features that make your site experience more efficient may not function properly.

Third-party disclosure
LODE will not sell, trade, or otherwise transfer to outside parties your PII without providing users with advance notice. This does not include website hosting partners and other parties who assist LODE in operating the website, conducting business, or serving LODE users, so long as those parties agree to keep this information confidential. LODE may also release information when it's release is appropriate to comply with the law, enforce LODE site policies, or protect LODE or others' rights, property or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Third-party links
Occasionally, at LODE’s discretion, LODE may include or offer third-party products or services on the websites. These third-party sites have separate and independent privacy policies. Therefore, LODE has no responsibility or liability for the content and activities of those linked sites. Nonetheless, LODE will always seek to protect the integrity of the LODE.One site and LODE welcomes any feedback about these sites.

Google's advertising requirements can be summed up by Google's Advertising Principles. They are put in place to provide a positive experience for users.

LODE has not enabled Google AdSense on the LODE site but may do so in the future.

How does the LODE site handle "Do Not Track" signals?
LODE will honor "Do Not Track" signals and "Do Not Track" or plant cookies, or use advertising when a "Do Not Track (DNT)" browser mechanism is in place.

Does the LODE site allow third-party behavioral tracking?
It's also important to note that LODE does not allow third-party behavioral tracking.

Fair Information Practices
LODE Fair Information Practices Principles form the backbone of privacy law and the concepts that have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.

In order to be in line with Fair Information Practices, LODE will take the following responsive action, should a data breach occur:

  • LODE will notify you via email - within 1 business day and
  • LODE will notify the users via in-site notification - within 1 business day;

LODE also agrees to the Individual Redress Principle which requires that individuals have the right to legally pursue enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or government agencies to investigate and/or prosecute non-compliance by data processors.